Keep your finances in focus when you save on prescription contacts, eyeglasses, and designer frames at Visionworks. This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she. So some lady at corporate claimed she did not know the store was closed and said she would have the regional manager call me back before the end of the day. Stay safe with our COVID-19 guide. The distant vision tested, the near... inferred from my old glasses (!?) They had a different doctor do another exam and his numbers were slightly different. In-Store Services. Does it make me more inclined to go to Visionworks for any service or to buy new eyeglasses in the future? If you have a Costco membership, you can get great discounts on frames and prescription lenses for your glasses, as well as contact lenses. I offer optomap and dilation to every routine patient as a screening. For the uninitiated, buying glasses can be an eye-opening (and wallet-opening) experience. After 2 tries, they still couldn't get my glasses right! Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. But in the end i'm the one paying my insurance. Compare Visionworks and Americas Best Contacts Eyeglasses pros and cons using consumer ratings with latest reviews. Claim your listing for free to respond to reviews, update your profile and manage your listing. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. I'd give them a zero rating if allowed. I showed up early to my appt. Compare Visionworks and Eyeglass World pros and cons using consumer ratings with latest reviews. It's not what you say it's how you say and to tell a potential customer to get out. Is it just snake oil? Tried using their chatline... once again, no one was there. No apology, no explanation, and no reschedule. When it comes to finding the perfect eyeglasses or sunglasses, choosing the frame is only half of the equation. End of the day, no call. I have been working at Visionworks full-time for more than a year. Almost three weeks to get an appointment, you expect an expedite turnover... an hour and 20 minutes for a partial eye exam! Retinal Photography never can replace a dilated exam. Had to leave since I could not wait around. But I've had numerous cases where the Optomaps were pristine but dilation revealed peripheral retinal disease like retinal tears, lattice degeneration, etc. Since you are a diabetic you should be getting a dilated retinal examination by an eye doctor (optometrist or ophthalmologist in the US) at least every year if not more frequently depending on level of blood sugar control, any problems detected on exam etc. Glasses Glasses frames are about more than just vision — they are a fashion statement. Don't be fooled. Tip for consumers:Find a better place to have an exam than this place. 13 reviews of Visionworks Hillside Town Center "I tried this place about 2 yrs ago after being fed up with paying sky high prices at Lenscrafters (LC). I wouldn't order another pair at this shop. How easy is it to get a hold of customer service at visionworks? 30+ year private practice OD in US: I dilate ALL new patients and then every 2 years after that. Will never buy glasses from them again. I was treated so kindly and they fixed my problem within minutes! Total bill was $550. clean safe covid experience, polite … VisionWorks Eyeglasses - Good deal for seniors. I phoned twice today to inquire about possible restricted hours and an adjustment of eyewear purchased there. We drove an hour to our appointment today only to find the store closed with a sign saying they would re-open 11 Jan. Learn how to stay safe during COVID-19 in our new guide: good manager, clean work site, good staff, organized. Because they keep selling the OptoMap as better because it can see 200 degrees where dilated can only see 15 degrees.... Also just had sinus surgery....could my "crappy" vision be caused by that as well? Not much but visionworks lost me as a customer. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. (You know, our time, the customer, is not at all $#*!ing import!) Most pick optomap, and we’ve caught lots of serious medical issues that would otherwise have gone undetected. We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Great people, amazing staff and amazing managers. I ordered a pair of glasses on 14th March. We of course showed up to find out that the appointments were cancelled. Would go back anytime and every time. I needed both corrections, near and distant. UPS marked the package as delivered however my cameras never picked up a delivery. Customer service is run on a maze system. Visionworks has a consumer rating of 1.9 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. Browse glasses, sunglasses and contact lenses from Visionworks. Tried numerous times calling the visionworks Jennifer dr Annapolis TO NO ANSWER AFTER 15+RINGS. Purchasing eyeglasses from discount retailers is another way to save. But rarely do you get a photo that actually gives 200 degrees of view due to eyelids getting in the way. Optomap claims to have a 200 degree field of view in one snapshot, which is awesome! I was appalled and before booking the glasses I asked to verify the newly prescribed correction on adjustable test glasses to make sure the suggested correction was effective. Very Thankful! Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. ALSO, with diabetes, you really want to see fine detail in the central part of the retina, and quite frankly optomaps do not cut it. You get the feeling they care about their customers, To find more information about reviews and trust on Sitejabber.com please visit. Visionworks makes it easy to shop for eyeglasses for women, and men's eyeglasses, online. Visionworks is the ONLY retailer that has refused me service since this began. Eyeglasses cost an average of around $150, but to shop there you have to pay a $55 annual membership fee. Dark text on white background/computer monitor. I had to call again for service. I have purchased glasses at visionworks in the passed with good results and fair pricing. You should find a new eye care provider. Overview Visionworks has a consumer rating of 1.73 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. I've used Lens Crafters, Pearle Vision, Walmart, and Sears over the years, and always just gone to whomever was the "eye … I have something else to compare glasses were like the fun house at a carnival, everything distorted, my old glasses which I got at the VA clinic were scratched and I was trying to get some that my last longer They are certainly not the only players in the game, and I will no longer patronize them. Visionworks does not say that they offer refunds specifically, but they do mention a 30 Day Guarantee which states that if a customer is unhappy with their purchase within the first 30 days, they will do whatever necessary to make them happy. Are there other similar companies to visionworks that are less expensive or better? I booked two appointments online on 7/20/2020 one at 4:30 and the other at 4:45 and The associate called me stated we can not have the appointments like that so I said keep the 4:30 and can we book another appointment before the 7/31/2020 then he asked me what insurance I have and I told him and he said that they do not take that insurance and I would have to pay out of pocket. This place is ridiculous: how can you write a prescription without testing if the values chosen are effectively improving your vision? Pat and Ed Young. By using our Services or clicking I agree, you agree to our use of cookies. The left glass piece came off while walking the same day I received the new glasses. I didn't even want to stay in the very small waiting room with this person, and eventually left. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. I wanted to tell them I was, going to be about ten minutes late because of my distance and unexpected heavy traffic, when THEY FINALLY ANSWERED, I WAS CURTLY TOLD THAT MY LATENESS FOR MY APPT W DR ROGERS WAS UNACCEPTABLE AND I NEEDED TO RESCHEDULE MY APPT. Optomap does NOT REPLACE DILATION. Could not see well at all with them. optomap is complementary to a dilated exam. Press question mark to learn the rest of the keyboard shortcuts. Worst shopping experience I have ever had. Terrible customer service! Considering that Walmart now offers services for photography, automotive needs, nails, banking, and beauty needs, it's no surprise that the mega-giant retailer offers eyeglasses and contact lenses, along with eye exams by licensed doctors of optometry. I put one star but not even worth the one. So the dilated exam is better than the photo? After calling again and again about 20-30 times, finally I got the glasses after a month. Sent an email expressing my concerns. I looked at her like are you talking to me she repeated Get out I just left. No one seems to be bothered about the customer. On average, you spend $184 for glasses at Costco, which is … Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Very prompt in receiving the money, but very poor in, DO NOT trust their scheduling system@ Kentlands MD, Unhappy with Visonwork and their customer service, Awful customer service... really none at all, Learn that there are more than one kind of face shield. I have seen plenty of optomaps COMPLETELY MISS small diabetic changes in the posterior pole (central part of the retina) where traditional retinal cameras and of course dilation pick them up. Great, She sounded like she was trying to help. Then tell me I can't do anything for another 3 months with their availability. They delayed the shipment by 15 days 40 % off a Second pair of online. To help that you have to be bothered about the customer, is not allowing this offer to bothered. 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